FAQs

We offer free postage with all purchases
Delivery is through Australia post with an average delivery time of 3-10 days (depending on location). You will be sent a postal tracking number upon your purchase. We only deliver within Australia.

If for any reason you are not completely satisfied with your purchase, please send it back within 30 days for a full refund or replacement.
We are happy to pay your return postage, if the return is a result of our error.
After we receive your return, we will make contact with you. Your refund will be transferred to your selected bank account.

  • Aids will be programmed by our Senior professional Audiologists for your hearing loss (we will require a recent audiogram with your purchase)
  • 30-day hearing aid trial, with money-back satisfaction guarantee
  • 6-month supply of batteries / if not rechargable
  • We provide telehealth appointments – 2 weeks / 1 month to fine tune your hearing aid/s from receiving your hearing aids. Further telehealth appointments will incur a fee, please email to book an appointment.
  • 3-year Manufacture Warranty
  • 1 year manufacturer cover for accidental loss & damage (conditions apply)

All Hearing Aids have a warranty of 3 years from the manufacture against defects.This starts when you receive your aids

Terms of the manufacturer’s Loss & Damage Warranty:

The manufacturer will replace your same hearing aid once only.

The Loss & Damage Warranty includes:

  • is valid for 1-year from date of receiving aids
  • is available only to people residing in Australia
  • requires a Statutory Declaration
  • requires an excess payable, of $800 per aid

The Loss & damage Warranty is excluded when:

  • Loss or damage of Aids is outside Australia
  • Hearing Aid/s are covered by house content insurance
  • Aids are damaged from improper care

Hearing Aids from Home highly recommend to insure your purchase through your personnel home & content insurance.

Is my phone compatible for my hearing aid choice?

Payment Options

Hearing aids from home require full payment via credit card, we do not have any payment plan options available.

Why choose to purchase from Hearing Aids from Home

Hearing Aids from Home has been developed by Medical Audiology Services, a professionally owned and operated audiology business that has been in continuous operation in Western Australia for thirty-five years. Medical Audiology Services has an enviable reputation in the medical and professional audiology community for its commitment to best practice and service.

MAS has recognised with the evolution of remote hearing aid tuning it was timely to offer this Hearing Aids from Home service launched in early 2023.

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